Terms & Conditions

Please read the following important terms before you place an order on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

 

TERMS OF HIRE

 

1          About us

We are Surrey Bubbles Ltd, a company registered in England and Wales under company number: 13196017. Our registered address is Squirrels Wood, Reigate Rd, Leatherhead KT22 8QY. Our VAT number is: 378950246.

2          How to contact us

You can contact us by sending an email to hire@surreybubbles.com or calling us on 07551 737 978.

3          These terms

3.1        These terms apply to any orders you make on our website. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.

3.2        For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.

3.3        Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Surrey Bubbles Ltd, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.

3.4        You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

3.5        We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

3.6        Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

4          Orders

4.1        Please check your order carefully and correct any errors before you submit it to us.

4.2        After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.

4.3        Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.

4.4        If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

4.5        You are responsible for checking the sizes of the hot tubs and ensuring that you have adequate space for the hot tub and any accessories, as well as space for the hot tub to be safely installed.

5          Availability

All orders are subject to availability. We cannot guarantee that any specific hot tub will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken. If your order is unsuccessful due to your given address being outside of our delivery area, please note that we will be unable to fulfil the booking.

6          Making changes to your booking

If you would like to make any changes to your booking after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your booking.  Please note that if you wish to change or cancel your booking less than 48 hours before your selected hire from date, no refund of the price paid will be made.

7          Product descriptions

7.1        Descriptions of our products are set out on our site.

7.2        Please read the product description carefully. Pictures and images of the products or their packaging on our site are for illustration purposes only. Your hot tub may vary slightly from those pictures or images.

7.3        We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.

7.4        All weights, sizes and measurements set out on our site are as accurate as possible but there may be a small tolerance.

8          Use restrictions

8.1        If you are a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.

8.2        If you are a business customer, you must use our products only for internal business purposes. You must not use our products for resale purposes.

8.3        You must read and follow the Dos and Donts listed here.

8.4        xx The renter will be liable for any damage caused during the rental period and will be charged accordingly. If the customer does not pay for any stolen or damaged goods we will pursue lost money in a small claims court. If we arrive at the agreed time of delivery and no one is around to receive or allow access for the tub we rearrange delivery subject to extra fuel and time costs. You must allow us to access your property to remove our goods.

9          Prices

9.1        Prices for hire of our products are set out on our site. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

9.2        Prices may change at any time. Except as set out in clause 9.3 below, such changes will not affect existing bookings.

9.3        If there has been an error on the site regarding the pricing or availability of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or an alternative date or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

10         Payment

10.1      We accept the following credit cards and debit cards: [insert details]. You can also pay by [PayPal], [Apple Pay], [Google Pay] and [[insert other payment method]]. All credit card and debit card payments need to be authorised by the relevant card issuer.

10.2      We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

11         Delivery and collection dates

11.1      Your order will be delivered on the day prior to the selected hire from date at a time notified to you.

11.2      Your order will be collected on the selected hire to date at a time notified to you.

11.3      Whilst we endeavour to ensure that any hire from and hire to dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are live and available at the time of placing your booking, there may be circumstances when a hire from date or hot tub becomes unavailable. If this situation arises, we will email you to let you know as soon as reasonably possible. We will endeavour to agree an alternative with you, failing which we will cancel your booking and refund you in full.  However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

11.4      You must allow access to your property on the hired to date to allow collection of our products and you hereby authorise us to gain entry accordingly.

11.5      In the event that you refuse us entry to collect our products, daily rental of the retained products will continue to accrue and be recoverable from you in full, without deduction.

12         Delivery

12.1      We will deliver the items ordered for hire to the address specified by you when you placed your order.  You will need to ensure that someone is available to provide access and agree the exact siting of the hot tub or we can gain access without anyone’s assistance.

12.2      If no one is available to take delivery, we will follow the delivery instructions you provided to us (eg leaving it in a specified safe location or delivering it to a neighbour or nearby business) and [post a delivery note through your letterbox OR email you] to let you know where we have left your package]. If [a further delivery attempt is unsuccessful OR we are unable to follow your delivery instructions], we will notify you by email, cancel your order and refund you the price of the products (but not the delivery charge).

12.3      Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

12.4      Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.

13         Consumer cancellation rights

This clause 13 only applies to you if you are a consumer.

13.1      You have 14 days from the selected hire from date to change your mind and cancel your order(the colling off period). For any orders placed less than 14 days before the hire from date your  colling off period will be reduced accordingly.  No refunds will be given for orders cancelled or amended less than 48 hours before the selected hire from date.

13.2      To cancel your order, please email us at hire@surrebubbles.co.uk or call us on 07551 737 978.  To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.

13.3      Upon collection products must be in the same condition as when they were delivered to you.  We may make a deduction from the credit card or other means of payment, or pursue you to pay the cost of repairing or replacing any lost or damaged products if you have handled the products in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

13.5      Where products are faulty and cannot be used by you, we will provide you with a full refund for that product as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.

13.7      We will issue your refund to the same payment method you used when you placed your order.

14         Faulty products—consumers

This clause 14 only applies to you if you are a consumer.

14.1      The products that we provide to you on hire must be of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.

14.2      During the hire period, if any of the products are faulty and cannot be used, you are entitled to an immediate refund, or we will aim to find a suitable replacement as soon as possible.  Any faults must be reported by telephone immediately upon discovery and not at the end of the hire period.  If you delay in reporting a fault to us which could have been rectified and permitted use during the selected hire period no refund will be given.

14.3      This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 03454 04 05 06.

15         Faulty products—business customers

This clause 15 only applies to you if you are a business customer.

15.1      We warrant that the products you hire from us will be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

15.2      As your sole and exclusive remedy, we will (at our option) repair, replace or refund any products that do not comply with clause 15.1, provided that:

15.2.1   you notify us by email to hire@surreybubbles.co.uk as soon as any issues are discovered.

15.2.2   you provide us with sufficient information as to the nature and extent of the defects; and

15.2.3   you give us a reasonable opportunity to examine the defective products.

15.3      Except as set out in this clause 15, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979 or otherwise), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

16         Events beyond our control

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

17         Our liability to consumers

This clause 17 only applies to you if you are a consumer.

17.1      If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

17.2      We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

17.3      Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

18         Our liability to business customers

This clause 18 only applies to you if you are a business customer.

18.1      Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.

18.2      We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

18.2.1   consequential, indirect or special losses; or

18.2.2   any of the following (whether direct or indirect):

(a)        loss of profit;

(b)        loss of opportunity;

(c)        loss of savings, discount or rebate (whether actual or anticipated); or

(d)        harm to reputation or loss of goodwill.

18.3      Nothing in these terms will limit or exclude our liability for:

18.3.1   death or personal injury caused by negligence;

18.3.2   fraud or fraudulent misrepresentation; or

18.3.3   any other losses which cannot be excluded or limited by law.

19         Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

20         No third party rights

No one other than us or you has any right to enforce any of these terms.

21         Complaints

If you are unhappy with us or the products you hired, please contact us at hire@surreybubbles.co.uk and we will aim to resolve your issue as soon as possible.

22         Governing law and jurisdiction

22.1      If you are a consumer, the laws of England apply to these terms, although if you are resident elsewhere in the UK you will retain the benefit of any mandatory protections given to you by the laws of the region of the UK in which you live. Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of the part of the UK in which you live.

22.2      If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

23         General terms

23.1      You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

23.2      If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.

23.3      If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

23.4      If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.

23.5      If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.

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